PRIVACY POLICY

When you browse our website, book accommodation, or submit an inquiry for our conference and event halls, we may collect the following personal details: • Personal Identifiers: Full name, telephone number, and email address. • Reservation & Stay Details: Check-in and check-out dates, room category selected, number of adult and child guests, and any special requests or event requirements. • Payment Verification Data: Transaction references generated during checkout. Please note that card numbers, CVVs, and banking PINs are handled directly by our certified payment gateway partner (Paystack) and are never stored on our servers. • Technical & Usage Information: IP address, browser type, device details, and browsing patterns collected via standard cookies to optimize your reservation experience.

We collect and process your information strictly for legitimate hospitality and business purposes, including: • Processing, confirming, and managing your room reservations and hall rental bookings. • Verifying guest identity upon check-in at our front desk reception to maintain campus safety and security. • Communicating booking confirmations, receipts, and important stay-related announcements. • Responding promptly to your customer support inquiries, hall quotes, and feedback. • Enhancing website usability, ensuring secure online checkout, and complying with University of Lagos regulatory standards.

We take the security of your personal and financial information very seriously: • All online transactions are processed through Paystack, a PCI-DSS Level 1 certified payment gateway utilizing 256-bit bank-grade encryption. • We do not capture, log, or retain your raw debit/credit card credentials or banking passcodes. • Our website utilizes SSL (Secure Sockets Layer) encryption to safeguard all data transmission between your browser and our servers. • Access to guest booking records is strictly restricted to authorized front desk, reservations, and management personnel.

UNILAG Guest Houses and Conference Centre does not sell, rent, or lease your personal data to third parties. We only share information in the following limited circumstances: • Service Providers: Trusted payment processors (Paystack) and IT infrastructure providers essential for delivering our digital hospitality services. • Legal & Campus Authorities: Where required by applicable law, official university regulations, or lawful directives from Nigerian law enforcement agencies for security and safety compliance. • Emergency Situations: To protect the health, safety, and vital interests of guests, staff, or the university community during emergencies.

Our website uses functional cookies to remember your session preferences (such as selected room dates and guest counts) during your visit. You can instruct your browser to refuse all cookies or notify you when a cookie is being sent; however, certain portions of our online reservation portal may not function properly without cookies enabled.

Under Nigerian data protection regulations (NDPA / NDPR), you have the right to: • Request access to the personal data we hold about you. • Request correction of inaccurate or incomplete booking information. • Request deletion of your personal records, subject to statutory record-keeping requirements for hospitality businesses. • Object to or restrict certain types of data processing.